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Refund Policy


Thanks for shopping at EPOCA エポカ .
If you are not entirely satisfied with your purchase, we're here to help.


Returns


You have [ 7 ] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. All original tags must be attached. 

Your item needs to have the receipt or proof of purchase.


Refunds


Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Refund will be processed within 7 working days once your package is received. You will be notified via email at the address listed on your account when the transaction is executed.

However, please note that your banking institution may require additional days to process and notify this transaction to your account as soon as they receive information from us.


Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us


If you have any questions on how to return your item to us, contact us.


Whatsapp: +60126816723


Email: [email protected]


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